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570-689-7188

Saturday Hours: 10:00 AM-2 PM
Call for an after hours appointment if needed

577 Hamlin Highway, Hamlin PA

Help

Frequently Asked Questions FAQ'S

  • How long have you been in business?
  • How long does it take to have my flooring installed?
  • Do you charge for estimates?
  • What kind of products do you carry?
  • What is your payment policy?
  • Is Jake's Carpet Licensed?
  • What is your cancellation/return policy?
  • How will I know how to care for my new flooring?

Jake's Carpet is celebrating our 42nd Anniversary this year! Now in business for 42 years we have the knowledge and experience to make your floor and window covering shopping the easiest its ever been.

Usually from the time the measurement is done to the actual installation is approximately 2 weeks.  Sometimes less, sometimes more depending on what we are doing for you.  2 weeks is a good estimate.
No, estimates are free of charge, however we do charge if it is an insurance estimate.  If you need an insurance estimate for your insurance company there is a service fee.  Otherwise, we will come measure and estimate your job to get you a price prior to anything being ordered or installed.
We have 5 large showrooms full of carpet, vinyl plank & tile, sheet vinyl, ceramic tile,  hardwood flooring, laminate flooring, area rugs draperies, floor cleaning products and window treatments.  We also have a huge warehouse that has many carpet and vinyl remnants. Don't let the small storefront fool you, we have it all!

We have two payment policies.  If we are installing the job, once your job is measured and estimated, we require a deposit to order.  We then order the all the materials needed to complete the job.  Once the materials are all received, we call you to schedule an installation date.  The balance is due upon completion of the installation.

Cash & Carry and window covering invoices are required to be paid in full prior to ordering the materials.

We take cash, check, Mastercard, Visa, American Express and Discover 

 

As of July 1, 2009 The Home Improvement Consumer Protection Act went into effect in the state of Pennsylvania.  The law establishes a mandatory registration program for contractors who offer or perform home improvements in PA.  It establishes minimum insurance requirements, requires contractors to provide their registration number, prohibits unfair business practices, and creates a criminal penalty for home improvement fraud.  Jake's Carpet is compliant with this law and our contractor number is PAOAGHIC001689.
Although this happens infrequently, if you have to cancel an order we look at each situation individually.  If we had to special order something for you, there is usually a restocking fee that would be charged.

When you are sent your final invoice, you are also sent all the warranty, care and cleaning guides that pertain to your new flooring. 

 

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