Customer service starts at the top! We are here to provide you the best customer service in the industry.
Jake’s Carpet was started in 1978 in the small town of Hamlin, PA, by Samuel “Jake” Kutz and his wife Nancy. Every small town needs a flooring store so they decided to take a chance and open up a full service carpet store. Serving the community of Hamlin and the surrounding areas, they worked side by side and as the business grew they hired employees Christine Kromko and Douglas Smith. Christine was hired in 1988 and worked her way from inventory manager all the way to head sales manager. She learned all of the ins and outs of the flooring business, from products to sales and decorating. Christine can help you coordinate your flooring, paint, and window treatments with ease!
Douglas was hired in 1995 to run the warehouse and worked his way to head estimating manager. Doug will come out and physically measure the areas that you want done. He will then lay out your job with the least amount of waste and optimum seam placements. Doug also measures and installs all of the window treatments as well. He is here to make sure your installation runs smoothly and answer any questions. As time went on they both continued to learn and grow the business under the direction of Jake.
In 2007 circumstances changed and Chris and Doug were faced with a tough decision – close the doors or continue the business. They decided to continue the business and have gone on to add more products and services, all while providing excellent customer service and good quality products. From start to finish – from selection to measuring to installation they will both be with you to answer any questions and make your process as easy as possible.